Grange Aston Martin Brentwood has ranked number one Best Service Provider 2013 in the UK and South Africa. The figures were taken from Aston Martin’s CSI Purchase Experience Survey and measured the overall Dealer Relative Performance of 23 dealerships nationwide and in South Africa.
Gavin Hawkes, General Manager of Grange Aston Martin Brentwood, said “We pride ourselves on our commitment to excellent customer service and this is recognition of all the hard work the team has put in over the last 12 months. Outstanding customer service is at the very core of our business and this achievement is made all the more sweeter knowing that in comparison to many of our competitors we are a relatively small team, demonstrating that delivering excellence is not in numbers but in focused, motivated and committed teamwork. We measure our success not only in terms of the amount of cars we sell which was 18% up on 2012 but also in providing an exceptional level of service similar to that of a 5-star hotel experience. I am convinced the high percentage of recommendations and return custom is a reflection of this and has been paramount to our success over the last 12 months.”